PeptPurity LLC — Text Message & Call Policy

Mobile Messaging Terms

Effective Date: September 8, 2026
Program Operator: PeptPurity LLC, a Florida limited liability company (“PeptPurity,” “we,” “us”)
Program Number: 1-844-9PURITY (1-844-978-7489)
Contact: info@peptpurity.com

1. Program Description

PeptPurity operates a voice and text messaging program from 1-844-9PURITY to:

  • Send order confirmations, shipping notices, and account/service updates (transactional messages);
  • Send product links you request during a phone call or text conversation;
  • Respond to customer service inquiries by call or text;
  • Send occasional promotional messages, offers, and product announcements (marketing messages) — only if you have separately opted in to marketing.

Some calls and text conversations are handled or assisted by an automated virtual agent (AI). You will be informed when you are interacting with an automated system. You may request a human representative at any time during business hours (daily, 10:00 AM – 7:00 PM ET).

2. Consent / Opt-In

By providing your phone number and opting in, you give PeptPurity your express written consent to receive calls and text messages — including messages sent using automated technology, AI-assisted voice agents, or prerecorded/artificial voice — at the number you provided.

Consent is not a condition of purchase. You can buy from PeptPurity without agreeing to receive marketing calls or texts.

You may opt in by:

  • Checking the SMS consent box at website checkout or on a web form;
  • Texting JOIN (or a posted keyword) to 1-844-9PURITY;
  • Verbally agreeing during a call after being asked for consent;
  • Initiating a text conversation with us (which constitutes consent to receive replies related to your inquiry).

Transactional messages (order status, shipping, replies to your questions) are sent based on your purchase or inquiry. Marketing messages require a separate, affirmative opt-in.

3. Message Frequency and Cost

Message frequency varies based on your orders and activity. Recurring marketing messages, where opted in, will not exceed 4 messages per month unless you initiate additional conversations.

Message and data rates may apply per your mobile carrier’s plan. PeptPurity does not charge for the program itself.

4. Opting Out

  • Text messages: Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. You will receive one final confirmation message, after which no further texts will be sent to your number (except as required to confirm the opt-out or as required by law).
  • Calls: Say “stop calling,” “remove me,” or “do not call” during any call, or email info@peptpurity.com with your phone number. We will add your number to our internal Do-Not-Call list within 10 business days and honor it for at least 5 years.
  • Opting out of marketing does not stop transactional messages tied to an order you placed (e.g., shipping notices), unless you also request those be stopped.

5. Help

Reply HELP to any message, call 1-844-9PURITY, or email info@peptpurity.com for assistance.

6. Calling Hours

We place outbound calls and send marketing texts only between 8:00 AM and 8:00 PM in your local time zone, and never on days or at times prohibited by applicable state law. We will not place more than 3 outbound sales calls to you within any 24-hour period on the same subject matter.

7. Do-Not-Call Compliance

We honor the National Do Not Call Registry and applicable state do-not-call lists for marketing calls. Numbers on our internal Do-Not-Call list are suppressed from all marketing outreach. Transactional and customer-service communications you initiate are not affected.

8. No Medical Advice

Our phone and text agents (human or automated) do not provide medical advice of any kind, including dosing, effects, safety, stacking, or product strength recommendations. Communications are limited to product availability, sizes, prices, order status, and shipping. Nothing communicated by call or text is a substitute for advice from a licensed healthcare provider.

9. Privacy

Phone numbers and communication records are handled per our Privacy Policy [link]. We do not sell mobile opt-in data. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing purposes. We may share data with vendors who operate the messaging/calling platform solely to provide the service.

10. Carrier Disclaimer

Carriers (e.g., AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages. Message delivery is subject to network availability.

11. Eligibility

You must be 18 years or older and the account holder (or have the account holder’s permission) for the mobile number you provide. If you get a new phone number, you must opt in again; notify us if you relinquish a number you previously opted in with.

12. Changes to This Policy

We may update this policy at any time. Material changes will be posted at [peptpurity.com/sms-policy] with a new effective date. Continued participation after changes constitutes acceptance.