PeptPurity — Refund & Returns Policy
How shipping timing works, and what happens if something’s wrong with your order. Please read this policy before placing your order. The short version is that we don’t offer cash refunds, but we do stand behind product defects and errors on our part.
Last updated: September 7, 2026
Refunds
Refunds are not offered on any order.
Exchanges
Exchanges are considered on a case-by-case basis and may be subject to a 20% restocking fee.
Store Credit
Store credit may be issued for product defects or errors made by PeptPurity.
1. How Long Shipping Takes
Orders are processed the same day they are placed, or within 2 business days if placed over a weekend.
After processing, transit typically takes approximately 2–6 business days, depending on the destination and carrier.
If USPS experiences a service disruption on your route, delivery can take up to 14 days. This is a carrier-side delay outside our control and is not treated as a lost or defective order on its own.
Before contacting us about a delayed shipment, please check your order’s current status using our Order Tracking service.
2. No Refunds of Any Kind
All sales are final.
PeptPurity does not issue cash or card refunds for any reason, including:
- Buyer’s remorse;
- Ordering the wrong item;
- Ordering the wrong quantity;
- Changing your mind after purchase; or
- Other circumstances where the product was correctly supplied and there is no defect or error attributable to PeptPurity.
Because our products are supplied for research use, once a product has been shipped we cannot independently verify how the product was stored, handled, or maintained after delivery. For this reason, returned products cannot generally be resold as research-use materials.
If there is an actual problem with your order, the remedies available under this policy are an approved exchange or store credit, subject to the conditions described below.
3. Exchanges
Exchange requests are reviewed case by case and are subject to the discretion of PeptPurity.
If an exchange is approved, a 20% restocking fee may apply to the exchanged item.
Customers should contact us as soon as possible after discovering a problem and should have their order number available when submitting an exchange request.
An exchange is not guaranteed simply because a request is submitted. Each request will be reviewed based on the circumstances of the order and the information provided.
4. When Store Credit May Be Issued
Store credit may be granted in the following circumstances:
- Product defects — the product arrived damaged, contaminated, or otherwise does not match the product that was ordered.
- Order errors on our end — PeptPurity shipped the wrong item, wrong strength, or an order that does not match what was purchased.
- Other valid reasons reviewed individually — certain circumstances may be reviewed at our discretion. This does not include ordinary buyer’s remorse or a change of mind after purchase.
When approved, store credit is issued through the same credit system used at checkout on the PeptPurity website.
Store credit:
- Can only be applied toward future PeptPurity purchases;
- Is not transferable to cash;
- Cannot be exchanged for cash or a cash equivalent; and
- Does not expire unless otherwise stated at the time it is issued.
5. Return Shipping
If an exchange is approved, the customer is generally responsible for return shipping costs.
However, when the issue is caused by a confirmed product defect or a shipping/order error made by PeptPurity, PeptPurity will cover the applicable return shipping costs as determined on a case-by-case basis.
Do not send products back without first receiving instructions and authorization from PeptPurity. Unauthorized returns may not be accepted or processed.
6. How to Report an Issue
If you believe there is a problem with your order, you must contact us within 7 days of delivery.
To report an issue, email:
info@peptpurity.com
Please include:
- Your order number;
- A description of the problem;
- The product or products affected; and
- Any other information that may help us review the issue.
If you are reporting a product defect, please include clear photographs of the product, product label, packaging, and shipping box.
Providing clear photographs can significantly speed up the review process.
After reviewing your request, we will respond with a decision by email.
If an exchange or store credit is approved, we will provide the applicable next steps and any return shipping instructions that may apply.
7. Important Conditions
Customers should not return any product before contacting PeptPurity and receiving return instructions.
Products returned without prior authorization may not qualify for an exchange or store credit.
Claims submitted after the 7-day reporting period may not be accepted.
PeptPurity reserves the right to request additional information, photographs, documentation, or other evidence reasonably necessary to evaluate a claim.
Approval of an exchange or store credit is determined on a case-by-case basis and does not create an obligation to approve similar requests in the future.
8. Shipping Delays and Lost Packages
Shipping times are estimates and may vary depending on the destination, carrier, weather, service disruptions, or other circumstances outside the control of PeptPurity.
A carrier delay does not automatically qualify an order for a refund, exchange, or store credit.
If tracking information indicates that a package is delayed, customers should first review the shipment tracking information and allow the carrier reasonable time to complete delivery.
If a package appears to be lost or there is another significant delivery issue, contact us with your order number so that we can review the shipment and determine what options may be available.
9. Research-Use Products
All products sold through the PeptPurity website are supplied for laboratory research use only and are not intended for human or animal use.
This Refund & Returns Policy addresses order-related issues such as damaged shipments, product defects, incorrect items, and processing errors.
Nothing in this policy constitutes medical, pharmaceutical, therapeutic, dosing, storage-duration, or product-use advice.
For additional information regarding the permitted use of products sold through our website, please review our Terms & Conditions.
10. No Medical Advice
PeptPurity does not provide medical advice through this policy, our website, customer service communications, text messages, or phone calls.
Our customer service communications are limited to matters such as product availability, order information, pricing, shipping, delivery, and order-related issues.
Nothing communicated by PeptPurity should be considered a substitute for advice from a qualified healthcare professional.
For additional information regarding communications by phone or text message, please review our Text Message & Call Policy.
11. Questions About Your Order
If something is wrong with your order, please contact us as soon as possible.
Most order-related issues can be reviewed and resolved after receiving the order number and a clear description of the problem.
Contact PeptPurity Support
Email: info@peptpurity.com
Phone: 1-844-978-7489
12. Policy Changes
PeptPurity reserves the right to modify this Refund & Returns Policy at any time.
Any updates will be posted on this page and will include a revised effective or updated date where appropriate.
We encourage customers to review this policy before placing an order.
Related Policies
For additional information about your relationship with PeptPurity, please review:
Research Use Only. All research products offered through this website are for Research and Development use only. Not for human or animal consumption or use of any kind.
The statements made within this website have not been evaluated by the U.S. Food and Drug Administration. The statements and products offered by PeptPurity are not intended to diagnose, treat, cure, or prevent any disease.
PeptPurity LLC is a supplier of research materials and is not a compounding pharmacy or chemical compounding facility as defined under Section 503A of the Federal Food, Drug, and Cosmetic Act, and is not an outsourcing facility as defined under Section 503B of the Federal Food, Drug, and Cosmetic Act.
